Refund and Return Policy for Topssaliz
Effective Date: December 05, 2024

At Topssaliz, customer satisfaction is our top priority. We are committed to providing high-quality tools and equipment for your home repair needs. If you are not completely satisfied with your purchase, we offer a clear and straightforward refund and return process. This policy complies with SEO standards and Google AdSense requirements, ensuring transparency and trust in every transaction.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be initiated within 30 days of the delivery date.
  • The item must be unused, in its original condition, and include all original packaging, tags, and accessories.
  • A valid proof of purchase, such as an order confirmation email or receipt, must accompany the return.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Used or damaged items resulting from improper handling or misuse.
  • Customized or personalized products.
  • Clearance or sale items marked as “final sale.”
  • Gift cards and promotional items provided as free gifts.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to us at info@topssaliz.com or call (818) 892-1419 with your order number, details of the return, and reason for the request.
  2. Receive Authorization: Once approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package the Item: Securely package the item in its original packaging, including the RMA number and all original components.
  4. Ship the Item: Use a trackable shipping service to send the item to the return address provided. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

4. Refund Process

Refunds will be processed within 7-10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method.

  • Full Refund: Eligible items in original condition qualify for a full refund, excluding shipping fees.
  • Partial Refund: Items returned with missing components or damage may qualify for a partial refund based on their condition.
  • Non-Refundable: Items that do not meet the return eligibility criteria will not be refunded.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original purchase for a refund and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, notify us within 7 days of delivery. Provide photos and a detailed description of the issue. Once verified, we will offer a replacement, refund, or exchange and cover the return shipping costs.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • For defective or incorrect items, Topssaliz will provide a prepaid return shipping label.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment provider for pending transactions.
  2. Contact your credit card company or payment processor, as processing times may vary.
  3. If the issue persists, email us at info@topssaliz.com for further assistance.

9. Sale and Promotional Items

Refunds for sale or promotional items will be based on the discounted price paid at the time of purchase. Final sale items are not eligible for refunds unless they arrive defective.

10. International Returns

For international orders, customers are responsible for return shipping costs and any customs duties or fees incurred during the return process. Contact us for further instructions if you are returning items from outside the United States.

11. Customer Support

Our customer support team is here to assist you with any questions or concerns regarding returns and refunds. Contact us at:

  • Email: info@topssaliz.com
  • Phone: (818) 892-1419
  • Address: 15931 Tuba St, North Hills, California (CA), 91343

12. Updates to This Refund and Return Policy

We reserve the right to update or modify this policy at any time. Changes will be reflected on this page with a revised effective date. Customers are encouraged to review this policy periodically to stay informed of any updates.

By shopping with Topssaliz, you agree to this Refund and Return Policy. Thank you for choosing Topssaliz—we’re here to make your home improvement projects seamless and successful!